About Avacs Live Chat
 
Excellence in Unified Busines Communications

 
Founded in year 2000,  headquartered in Ljubljana, Slovenia, EU, Avacs is supplier of business communications solutions, products and services
 
Initially, for over 5 years Avacs operated as Avaya Inc. devoted business developer, serving Avaya inc. operations in Adriatic Region
 
Since January 2009, Avacs operates within three main pillars of activity:
 
Avacs Syntegra - The Avacs system integration pillar
 
Avacs Services
 
Inside the A-syntegra and A-Hosting pillars, Avacs delivers classic set of services and service bundles
 
Avacs maintains ability to discover and qualify the business communications needs, to deliver consulting, to design, to implement, and finally to support the delivered products and bespoke labour results
 
Within A-Hosting and SaaS Avacs delivers bundles of functionality in form of SLA based services
 
Each of Avacs service offerings is delivered based on Avacs own methodology that complies to most modern world class best business practices
 
Avacs consulting services

Avacs consulting is available to all those customers who do need fast professional business needs discovery and qualification by experts. It can be aimed after public tender or RFP generation or simply to properly specify requirements and definition of upcoming purchase of business communication infrastructure and or services
 
Avacs Solution Design services

Avacs solution design is a process of contemporary IT solution engineering basing on best selection of components, where all ingredients are the leading products in the market, best in class. Avacs maintains the finest selection of products and this selection is constantly refined. It is not one-vendor jail neither is it "me-too-we-have-them-all mess", but the expert selection aimed after selecting best tool available for the job
 
Avacs Implementation and professional services

Avacs and partners maintains the knowledge and skill sets to implement any product and solution in Avacs portfolio. We also relentlessly work on simplification of this process, delivering faster, less costly implementations, that last hours and days rather then weeks and months. Our methodology includes preparation and pre-administration of solution at our lab. We also maintain set of tools like software tokens and templates that provide for rapid deployment and rapid delivery in the areas where for example thousands of user devices and or agents have to be deployed. We are capable of rapid one weekend delivery of almost any of our system. Avacs also offers fully preconfigured deployment of systems, which means that we gather all data, perform full system pre configuration at our lab and then deliver the system to your IT department for deployment with or without remote deployment assistance by our engineers
 
Avacs support services

Avacs considers the technical support to our customers the core business of Avacs. We also strictly follow all guidance and mandatory support requirements of our vendor partners. In Avacs portfolio are all classic support services like software support subscriptions, hardware maintenance subscriptions and free replacements fo faulty components during warranty period. Avacs also delivers support and maintenance for all bespoke solutions created by Avacs engineers. Contracts can be signed for 1,2,3 or 5 years with or without automatic extension
 
Avacs Solutions

Area of solutions provided by Avacs cover all communication needs of modern business and any enterprise-class organization, from network infrastructure to Unified Communications, SIP, Contact Centres and related applications. Those solutions are based on best of best selection of ingredients available in the market, put together by experienced subject matter experts with decades of experience in the area of business communication
 
Avacs products

Avacs focuses on following product areas: LAN including WLAN, VoIP, PoE infrastructure of Extreme, Pybridge and Allnet, advanced server products like SIP PBXs, Apple servers, Microsoft Servers, Digium and ITS servers, advanced user devices ranging from Apple handheld, mobile and desktop devices via SIP business telephony and call centre related devices to various accessories. Avacs also supplies turn-key solutions where, together with subcontractors we include products not in our portfolio in order to deliver total solution
 
Avacs Vendor partners
 
Major Avacs partners among communications solutions vendors are Adobe, Apple, ITS , Digium, Extreme Networks, Microsoft, and Polycom. Avacs maintain also several others vendors in portfolio in order to assure proper selection to Avacs clients. Avacs follows simple paradigm of matching the right tool with right task, strictly avoiding over engineering and overkill exaggeration. Avacs is not into the race of lowest price game, but we are in best cost/performance game that does not sacrifice the bulletproof reliability of products. Inside this way defined boundaries we maintain finest range of component-products from indisputable market leaders and most innovative vendors in the world

  
Avacs Store - The Avacs web store

Avacs launched the web store for our customers to be able to cash and carry all items that are suitable for store transactions including service ordering and subscriptions. This accelerates the provisioning and delivery of all Avacs products and services
 
Avacs Hosting - The Avacs Hosting services

Avacs Hosting is the modern alternative  option for all customers who prefer all their communications to be purchased in form of services and therefore do not like to purchase separate discrete components such as consulting services, hardware, software, implementation services, support services. These services are hosted out fo Avacs data centre and comprise of business telephony (Hosted SIP PBX), contact centres (Hosted CC), Unified communications (Hosted UC), Hosted WEB sites, Hosted Collaboration, including video and audio conferencing and similar services